Shipping policy

Shipping Policy

At ZAVIRO, we aim to make your shopping experience simple, secure, and convenient. This Shipping Policy explains how your order will be processed and delivered within Pakistan.

Order Processing

Once your order is successfully placed, our team will process and verify your order.

You may receive a confirmation call or message to verify your order before dispatch.

Orders are generally processed and dispatched after successful verification.

Delivery

We currently offer delivery across Pakistan through reliable courier services.

Delivery time may vary depending on your location, courier service, weather conditions, public holidays, and other circumstances beyond our control.

The estimated delivery time and applicable shipping charges, if any, will be communicated at checkout or during order confirmation.

Shipping Charges

Shipping charges may vary depending on your location, order size, and applicable courier rates.

Any applicable shipping charges will be displayed or communicated before your order is dispatched.

Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations within Pakistan.

For COD orders, customers may be contacted by our team to confirm the order before dispatch.

Order Tracking

Once your order has been dispatched, tracking information may be provided through SMS, WhatsApp, email, or another available communication method.

You can use the provided tracking information to check the status of your shipment with the relevant courier.

Delivery Delays

While we do our best to ensure timely delivery, delays may occasionally occur because of:

- Weather conditions

- Public holidays

- Courier operational issues

- Incorrect or incomplete address information

- High order volumes

- Other circumstances beyond our control

ZAVIRO is not responsible for delays caused by the courier or circumstances outside our reasonable control.

Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

If incorrect or incomplete information causes a delivery failure, additional delivery charges may apply.

Failed Delivery / Refused Orders

If a customer refuses a COD order or is unavailable to receive the shipment, the order may be returned to us by the courier.

Repeated failed or refused deliveries may affect eligibility for future COD orders.

Damaged Packages

If your package appears visibly damaged at the time of delivery, please notify the courier immediately and contact ZAVIRO as soon as possible.

Where required, we may request photographs or other information to investigate the issue.

If you have any questions regarding your shipment or delivery, please contact our customer support team through the contact details provided on our website.

ZAVIRO reserves the right to update this Shipping Policy when necessary.